Support Options

A Note for Rane DJ customers

This page provides support for Rane Commercial Products.  For Rane DJ product support, click here

Knowledge Base

You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our knowledge base.

Video Tutorials

Visit our RANE Commercial Audio youtube channel to view our video tutorials.


Our Manuals and Quick Start Guides provide comprehensive instructions on using your device. Manuals and other product documentation are available from our product pages.

Firmware and Software Updates

Driver and software update installers are available for download from each product page. Be sure to install the latest updates for your product (if applicable).
Halogen Software can be downloaded from here.

Get Ready

When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

How can we help?
You must select an inquiry type
Contact Information
First name is required
Last name is required
You must provide a valid email address
Country is required

Some questions can be resolved most quickly via telephone. In order for us to provide you the best support possible, please provide a telephone number where we can reach you during our business hours.

Shipping Information
Product Information
You must choose a product
Computer Information
Order Info:
Questions / Comments
You must provide a question or problem description

Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.

World Headquarters

Rane Commercial
200 Scenic View Drive
Cumberland, RI 02864
United States
Tel: 401-659-8192

Rane Commercial Germany

Harkortstr. 12-32
40880 Ratingen
Tel: +49 2102 7402 0
Support: +49 2102 7402 20150

Rane Commercial Europe

Unit 3, Nexus Park
Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom
Tel: +44 (0) 1252 896 000

Rane Commercial Taipei

7th Floor, NO. 165, Nanking East Road
Section 4
Taipei 105
Tel: +886 2 2717 2389
Fax: +886 2 2717 2734

Rane Commercial Japan

6F, 3-19-23, Minami Azabu
Minato-ku, Tokyo
106-0047 Japan
Tel: +81 3 6277-2230
Support: +81 3 6277-2231
Fax: +81 3 6277-0025